Remote first, on-site when it matters
Most IT problems can be fixed without anyone driving anywhere. So we start remotely: you call or log a job, we connect to your computer with your permission, and most fixes are done while you watch. When a job needs hands on the hardware, we come to you, anywhere across Adelaide and South Australia.
Remote support
Fast, and charged at our lower remote rate of $115 an hour. Available to businesses Australia-wide.
We come to you
On-site visits across Adelaide and SA for cabling, hardware, networks and new setups. Travel within the Adelaide metropolitan area is included in the callout rate.
Workshop jobs
Repairs, rebuilds and new PC setups done in our workshop. We collect the machine and bring it back ready to use.
Watching in the background
For managed clients, monitoring tells us about failing drives, full disks and offline networks before they stop you working.
Remote sessions are only ever started by you, with a tool we send. See how a remote session works, and only accept remote access from someone you called.
When we come to you
Our two offices in Beverley and Mile End keep us close to the city, and our technicians are out on client sites most days. We visit for:
- Network cabling, Wi-Fi and UniFi installs
- New PCs, printers and phones
- Office moves and new office setups
- Server and hardware faults
- Training and planning sessions
- Anything that just can't be done remotely
See the areas we cover, and our rates for callout and remote work.
Our promise in brief
- Hours: 8:30am to 5pm Adelaide time, Monday to Friday, with after-hours cover for contract clients.
- Log it once: a service call creates a tracked job the whole team can see. For a critical outage, call us as well.
- Urgent first: every job gets a priority, from 1 (business stopped) to 4 (planned work), and we work in that order.
Read the full support and SLA terms and our published rates.
